I am not a natural-born designer. Growing up in my family, I was the writer--the one who was good with words. It was my younger sister who was the artist, and heaven help us should we try to cross over into the other's territory. So no one was more surprised than me when I went into web design (well, maybe my younger sister.)

Without any formal design training and harboring the secret knowledge that I am not the artistic sister, the graphic design aspect of web design is the one that makes me most uncertain and nervous. Clearly, I can't stay in this profession without addressing my lack of knowledge.

In the gloom of my CSS agony, a small bright ray of light and comfort has come to cheer me. That ray is Rachel Andrews, and if she were here I'd hug her or make her a pot roast or something.

I'm on my own when it comes to learning new software, and I've had a lot to learn. Recently I scoured Amazon and finally decided on Visual Quickstart's Macromedia Dreamweaver MX 2004 by J. Tarin Towers. I haven't been sorry, and believe me, I've run the book through its paces.

For starters, I'd never before used a WYSIWYG editor. I prefer to code by hand because I feel I have better control over the page. I can make HTML do things no WYSIWYG has even heard of. But I had a client who used Dreamweaver and wanted their staff to be able to use it to update their new site.